• Cappuccino k cups1 votes
  • Cant contact if grocery problem1 votes
  • Poor customer service1 votes
  • Failure to deliver1 votes
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  • Mar 02
  • Food Vendors
  • Coffee
  • 6

I have been a loyal Gevalia customer for many, many years. For the past 4 months - every autoship order has been backordered. I couldn't even get coffee in November or December. In March - my orders are still undeliverable. I was told that the reason for this was that they changed packaging. So - this company has no plan in place so that they don't screw over their most loyal customers for... Read more

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  • Feb 07
  • Food Stores
  • Crawfordville, Florida
  • Cappuccino 9Ct
  • 10

I bought the 9 pack Gevalia Cappuccino at Walmart for my Keurig. This comes with 9 packets of cappuccino froth and 9 cappuccino k cups. Well guess what, I got 8 froth packets. At about $1 a pop this is important. Bottom line there is NO WAY TO CONTACT THEM when you have a problem at the grocery store. I really like the product, but now am questioning the company. I think I will just go back... Read more

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  • Jul 03, 2014
  • Food Vendors
  • Elkhart, Indiana
  • Gevalia K Cups
  • 55

I have twice purchased the Gevalia Kcups. When they are put in my Keurig they run all over with coffee grounds. The cup does fill but, the grounds are in the cup and all ove the place. I had trouble with the first box and I thought that I would try them again and the same thing happened. I guess bottom line, I will not be purchasing them again unless, I know that they are going to work. I love... Read more

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  • May 07, 2014
  • Appliances and Electronics
  • Syracuse, New York
  • Replacement Part
  • 47

Having been a Gevalia customer for many years I purchased items from their website to go along with my coffeemaker...one item purchased was a replacement carafe for my GEVALIA coffeemaker...when I had a need for said replacement today...the carafe did not fit...when I contacted Gevalia about this not fitting my coffeemaker I was told that it was my problem and not theirs... Stellar customer... Read more

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  • Dec 19, 2013
  • Food Delivery
  • Shipping Confirmation
  • 34

After waiting two weeks with no shipping confirmation, and constantly emailing the customer service department, I still have not had my order ship. This is a special gift for a huge white elephant party. Now it has no purpose since I will not receive it in time. It is frustrating because I asked if I could pay more for faster shipping. I asked if I could swap the items that are available now. I... Read more

Was this review helpful? 0 1

  • Oct 12, 2013
  • Food
  • Cofee
  • 1
  • 1
  • 54

We have been Gevalia customers for over 20 years and still like their coffee although the automatic order service has become so slow: add AT LEAST two weeks to the date they give you. Went to edit our regular order by deleting one flavored coffee and adding one that has been a favorite for years. The website wouldn't add it except as a one-time order. I called customer service and they told me... Read more

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  • Sep 04, 2013
  • Food Stores
  • Order Cancellation
  • 36

I have an automated delivery for a specific coffee set up for years, continuously upset with their timing of deliveries as well as their "I don't care attitude". In August - after the scheduled delivery date has gone by - Gevalia sent me an e-mail with a cancellation notice. Customer service tells me that it was cancelled due to a problem with my CC or bank. That it b. s., because there is plenty... Read more

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  • Jul 17, 2013
  • Advertisements and Cons
  • Honolulu, Hawaii
  • Coffee
  • 46

I received an advertising card in the mail promising: Buy 1 get one free & FREE shipping.First I tried twice to order online but was unable to get the free shipping(Promo Code TRYGEV5) Then,after speaking to three different employees(unknown Female, Reuben and the Conflict Resolution Manager- Anthony)they all insisted on tacking on $11.95 to my order.The company obviously doesn't care about... Read more

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  • Jun 14, 2013
  • Food Vendors
  • Seattle, Washington
  • Gevalia
  • 16

On or about 6 June, I tried to enter a request -- buy 1 get 1 free + free shipping. I had trouble finding a way to enter, and I asked a question on contact us. Someone sent me an address and I used it. I entered the promo code TRYGEV74. The coffee I ordered arrived today, but I was charged $20.93 (2 coffee samples at $6.99 each and $6.95 postage). Almost as soon as my information was in your... Read more

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  • Apr 29, 2013
  • Food Vendors
  • Membership Cancellation
  • 35

Cancelled service last year. Suddenly, this month, I start getting emails from them and a shipment notice. They tell me that the shipment (which I had cancelled) couldn't be stopped but to refuse delivery. I did that and they are still trying to charge me shipping. Customer service is atrocious and won't actually respond to anything, other than to keep sending me a policy that says they don't... Read more

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