• Cappuccino k cups1 votes
  • Failure to deliver2 votes
  • Cant contact if grocery problem1 votes
  • Poor customer service1 votes
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  • Mar 20
  • Food Vendors
  • Whole Bean Coffee
  • 3

Well, it's finally happened, Gevalia. After 25 years, we are parting company. Why? Because you've been untrue to me...twice. You've been both unfaithful and ungrateful. First, you told me out of the blue that you were going to discontinue my coffee (Traditional whole bean). No explanation. Just gone. Then, a few weeks later, you changed your mind. My coffee was back with no word of explanation.... Read more

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  • Mar 14
  • Food Vendors
  • Grand Rapids, Michigan
  • Coffee
  • 17

We have been receiving Gevalia coffee for almost 20 years. We never had a problem with orders until Gevalia started selling in grocery stores. And now the coffee we enjoy is always on a back order! How can this be? I would not recommend Gevalia to anyone at this point. They have great coffee but it is just not worth the wait anymore. Gevalia has lost a loyal customer today. As soon as I post this... Read more

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  • Mar 02
  • Food Vendors
  • Coffee
  • 18

I have been a loyal Gevalia customer for many, many years. For the past 4 months - every autoship order has been backordered. I couldn't even get coffee in November or December. In March - my orders are still undeliverable. I was told that the reason for this was that they changed packaging. So - this company has no plan in place so that they don't screw over their most loyal customers for... Read more

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  • Feb 07
  • Food Stores
  • Crawfordville, Florida
  • Cappuccino 9Ct
  • 13

I bought the 9 pack Gevalia Cappuccino at Walmart for my Keurig. This comes with 9 packets of cappuccino froth and 9 cappuccino k cups. Well guess what, I got 8 froth packets. At about $1 a pop this is important. Bottom line there is NO WAY TO CONTACT THEM when you have a problem at the grocery store. I really like the product, but now am questioning the company. I think I will just go back... Read more

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  • Jul 03, 2014
  • Food Vendors
  • Elkhart, Indiana
  • Gevalia K Cups
  • 55

I have twice purchased the Gevalia Kcups. When they are put in my Keurig they run all over with coffee grounds. The cup does fill but, the grounds are in the cup and all ove the place. I had trouble with the first box and I thought that I would try them again and the same thing happened. I guess bottom line, I will not be purchasing them again unless, I know that they are going to work. I love... Read more

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  • May 07, 2014
  • Appliances and Electronics
  • Syracuse, New York
  • Replacement Part
  • 48

Having been a Gevalia customer for many years I purchased items from their website to go along with my coffeemaker...one item purchased was a replacement carafe for my GEVALIA coffeemaker...when I had a need for said replacement today...the carafe did not fit...when I contacted Gevalia about this not fitting my coffeemaker I was told that it was my problem and not theirs... Stellar customer... Read more

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  • From mobile
  • Gevalia
  • May 06, 2014
  • by anonymous
  • #486126

These twits sent me debt collection *** after I cancelled twice. Quite frankly their coffee sucks. Starbucks is 500% better. The collecting agency has not responded to my asking for verification and I might sue for harassment and anything else my lawyer deems applicable. I will be sending them notice next . Add comment

  • Dec 19, 2013
  • Food Delivery
  • Shipping Confirmation
  • 37

After waiting two weeks with no shipping confirmation, and constantly emailing the customer service department, I still have not had my order ship. This is a special gift for a huge white elephant party. Now it has no purpose since I will not receive it in time. It is frustrating because I asked if I could pay more for faster shipping. I asked if I could swap the items that are available now. I... Read more

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  • Oct 12, 2013
  • Food
  • Cofee
  • 1
  • 1
  • 57

We have been Gevalia customers for over 20 years and still like their coffee although the automatic order service has become so slow: add AT LEAST two weeks to the date they give you. Went to edit our regular order by deleting one flavored coffee and adding one that has been a favorite for years. The website wouldn't add it except as a one-time order. I called customer service and they told me... Read more

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  • Sep 04, 2013
  • Food Stores
  • Order Cancellation
  • 37

I have an automated delivery for a specific coffee set up for years, continuously upset with their timing of deliveries as well as their "I don't care attitude". In August - after the scheduled delivery date has gone by - Gevalia sent me an e-mail with a cancellation notice. Customer service tells me that it was cancelled due to a problem with my CC or bank. That it b. s., because there is plenty... Read more

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