Gevalia Complaints

Gevalia has absolutely horrible service. Originally I was a member and tried to delay shipments. They kept sending shipments and saying "oh, well would you just pay for shipping". ...

The Gevalia call center in Manilla is the poorest excuse for customer service yet. After 15 years of membership and buying coffee that I really love - I quit! because the web site ...

I have ordered coffee from Gevalia for over 15 years. They now have a call center in the Phillipines instead of the USA! I tried to order coffee online and finally gave up because...

They mailed my product to the wrong address. They mailed product that I didn't want. They charged my account, but then removed it. I closed account in early January. I'm st...

Sends invites ALL the time for a pot with coffee, but I just got about 1 year ago and its already quit.iT WAS PAID FOR WITH A DEBIT CARD SO IT COULD POSSIBLY BE TRACKED ON A DATE, ...

I ordered a stainless canister,some coffee and you took the money, out of my bank acct.and I still have not recieved nothing.I would hate to take action against Gevalia,but I will!...

I have cancel my membership the agent( male) was not very helpful and rude. I was just asking for the $5.95 shipping fee for the coffee that I returned that I did not order. I enjo...

Prior to 17 Dec 2010, I was a loyal Gevalia customer. This company is definitely under new management. Never in the history of ordering coffee have I been so mis-handled as a custo...

I am getting emails that are allegedly from Gevalia. They have already been put in my junk mail folder. There was another one sent today. The only way I can find out where it co...

Well I started with them 9-09 and did the seasonal coffee.My first shipment was pumpkin spice and it tasted like crap,I called them they refunded the money and I had to pay for shi...

I have received two coffeemakers. I was pleased with the first one. The second one I received a month ago, worked until today. It didn't brew, but it the maker got very hot. th...

Placed order it was wrong, attempted to correct could not get anyone whounderstood english, said they were in Philipines and I had to wait untilOrder was on accou...

Returned a shipment from Gevalia unopened and they keep sending me a bill for $5.95 postage due for a shipment I didn't order. when you return a package unopened you don't ...

I received a coffee maker, some mugs and a ton of coffee in the mail that I definitely didn't order. I don't like coffee. But some how it was charged to my debit card. I ca...

Gevalia has gone into warp mode since i cancelled my order by sending unauthorized coffee beginning on Nov.15th and adding 2 more shipments on Nov.18th. I called to cancel m...

I ordered coffee and after a few months cancelled my order but they keep sending coffee and I would sent it back and they would still charge postage to my credit card. After the se...

True gevalia..has an excellent product..however their marketing techniquesare outrageous. once again they promissed a servived products, and lied."we want you back here...

Both pots I have gotten from you have done this. I am not angry about it, I would just like to know how to fix it. I have cleaned the pot twice since this happened...

Notorious for illegal selling practice with unauthorized charge to consumers' credit card. The credit card information is obtained illegally.YOU MUST FILE YOUR REPO...

I went through BBB and Delaware DA. Upon DA's contact Gevalia, Gevalia reps possibly from legal dept. of Gevalia gave me calls to bring the case, an unauthorized transaction w...

I just don't want my bank account to have to pay any more for the productsI received from them. I am trying to build it up so I can pay for otherimportant things. ...

Some of gevalia's coffee is good. But their customer service is the worst and most unreasonable I've ever dealt with. I was having coffee delivered 20 years ago with automatic pa...

I received an order and membership from Gevalia that I never ordered. When I called them I asked what information they had no file for the order, because I didn't order it and ...

I have made the mistake of trying Gevalia twice-- the first time, I tried for 6 months to change my regular monthly shipment to no avail. After a couple of years, thought I would t...

I too just received a shipment from Gevalia that I had not asked for, and when I contacted them online I was told the order was paid for using a VISA card that ended in 9571 and ex...

I have been a customer for many years off and on and renewed a few months ago. I was sent the usual free gifts but have had a real problem with your travel mugs. I have called twic...

Gevalia recently me $29.95 for nothing. I did not order anything and not ever receive anything from them. I called their customer service phone number for 5 times. Each time I ha...

Saw a website offer for free coffee samples for $3.00, paid for by credit card. Big Mistake. What a scam. Must have been some tiny print during the offer process about joining some...

I recently reviewed my bank account and saw three (3) identical charges within days of each other. I haven't received my initial order yet so just cancel my subscription to you...

Gevalia Coffee! What crooks!!! I ordered when they had a $3.00, then CANCELLED. However, they keeping charging me $27.40 for more AND sending me more!!! I've called several tim...