Contact Gevalia Customer Service
Gevalia Phone Numbers and Emails
Toll-Free Number:
-
(800) 438-2542
Contact Information
Gevalia Website:
Gevalia Help Center:
Corporate Office Address:
Kraft Heinz Foods Company
200 East Randolph Street, Suite 7600
Chicago,
Illinois
60601
United States
Summary of Gevalia Customer Service Calls
82
TOTAL
CALLS
CALLS
02:04
AVG CALL
DURATION
DURATION
10%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Gevalia?
Product/ Service Question:
- “Broken pot”
- “Searching for a product”
- “Product quality”
Request for Information Question:
- “To find out about espresso K-cups”
- “Trying to find out when the bagged chocolate mocha will be available”
- “Prefer status”
Shipping and Delivery Question:
- “Haven't received my autoship in 2 months”
- “Have. not received subscription”
- “Wrong delivery”
Return/ Replace Question:
- “Need replacement carafe for CM-500”
- “Need replacement carafe for model # C84-2A”
Activation/ Cancellation Question:
- “I would to cancel my order”
Staff Question:
- “Services”
Other Question:
- To let you know that the Gevalia Cappuccino pods are exploding and spilling grounds into the coffee cup. I have had 6 pods do that. It is a new phenomenon as I have used the pods since they became available.
- “K cup”
- “Information”
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Gevalia