Gevalia Phone Numbers and Emails

Toll-Free Number:

  • (800) 438-2542
Is this your business?
PissedConsumer Club

Contact Information

Gevalia Website:

Gevalia Help Center:

Corporate Office Address:

Kraft Heinz Foods Company
200 East Randolph Street, Suite 7600
Chicago, Illinois 60601
United States

Gevalia Rating Based on 31 Reviews

Rating details

2.0
more details
Customer service
Website
Product or Service Quality
Advertised vs Delivered

Rating stats

Rating trend

Summary of Gevalia Customer Service Calls

82 TOTAL
CALLS
02:04 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Gevalia?

Product/ Service Question:

  • “Broken pot”
  • “Searching for a product”
  • “Product quality”

Request for Information Question:

  • “To find out about espresso K-cups”
  • “Trying to find out when the bagged chocolate mocha will be available”
  • “Prefer status”

Shipping and Delivery Question:

  • “Haven't received my autoship in 2 months”
  • “Have. not received subscription”
  • “Wrong delivery”

Return/ Replace Question:

  • “Need replacement carafe for CM-500”
  • “Need replacement carafe for model # C84-2A”

Activation/ Cancellation Question:

  • “I would to cancel my order”

Staff Question:

  • “Services”

Other Question:

  • To let you know that the Gevalia Cappuccino pods are exploding and spilling grounds into the coffee cup. I have had 6 pods do that. It is a new phenomenon as I have used the pods since they became available.
  • “K cup”
  • “Information”

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