Prior to 17 Dec 2010, I was a loyal
Gevalia customer. This company is definitely under new management. Never in the history of ordering coffee have I been so mis-handled as a customer. After 3 attempts to order on-line and receiving error message i made the mistake of calling
Gevalia. Was told they could no longer deliver coffee to this address, "do you have another address, we'll send it there"? But I live at this address. "Sorry, the computer says we can't deliver to this address. Today, 27 Jan the issue remains unresolved. I have spoken to Jennifer twice, Ren, Kathy, Mark, Raf, James. Used the contact "secure" email 3 times, never received a reply. Wanted to wait on the line for someone 4 times, they'll come back to the phone to tell me the service rep is the phone and will call me within 24 hours". Phone call never came/. Call back, apparently they have been calling but I didn't answer!. Fat chance of that I am immobile and leave the house only with assistance'. By the way, not once was a message left!. Then received a letter 13 Jan with their personal executive number, 800-343-8254, signed by Bryan, just "Bryan",. Of course he was on the line and please leave a detailed message and he will call back within the same 24hr period!. Called 5
consecutive days!. Same message...What a
busy man!!! I guess the clincher is the part on the letter stating, "if we do not hear from you, we will "***"ume this matter has been resolved to your satisfaction".
It's no longer about the coffee, it's about business/consumer professionalism. They offer a good
coffee and tea product. Just not good enough to accept this treatment.
I don't know what to do next. But I will do something. 129a067
1. Written by Gara on January 27, 2011 from bronx, new york, US
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