The Gevalia call center in Manilla is the poorest excuse for customer service yet. After 15 years of membership and buying coffee that I really love - I quit! because the web site doesn't work anymore and the reps are useless. I absolutely refuse to contribute to the salaries (or dividends of stock owners)of people who could care less and who set me up for a frustrating and miserable experience when I'm trying to buy their product.
I suspended shipments temporarily back in December 2010 via the website, and now cannot get them to resume at the website which forced me to contact the call center. Also, when I politely asked to speak to an American representative, I was told they have none and they cannot transfer calls. I think American companies using foreign services are required to make an American available when asked. So how come Gevelia isn't doing this? 129a7d0
I suspended shipments temporarily back in December 2010 via the website, and now cannot get them to resume at the website which forced me to contact the call center. Also, when I politely asked to speak to an American representative, I was told they have none and they cannot transfer calls. I think American companies using foreign services are required to make an American available when asked. So how come Gevelia isn't doing this? 129a7d0
 Comments (1) |
| 1. Written by Disappointed on November 11, 2011 from madisonville, kentucky, US I suspect Gevalia is going out of business. You're right, the website fails to function in some of the most basic respects. I'm also a long term customer about to can my orders. If you are considering joing Gevalia, think it over, really think it over. You may purchase cheaper higher quality coffee at Trader Joes! |
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