Submit ›
2.3 Based on 4 reviews
Compare to others
Respond to your
  • Customers like
    • Cappuccino k cups 1
    • Creme brulee and cafe vinter 1
    • Make a good coffee 1
  • Customers don't like
    • Failure to deliver 2
    • Favorite blends being discontinued 2
    • Poor customer service 2
More Less

I cancelled my subscription with this company over and over and over again! After MULTIPLE times of calling, emailing, etc., they still kept on billing me! I looked EVERY WHERE on the internet, including their website under the "contact us" section, their payment section, trying to find their physical mailing address so that I could put my cancellation IN WRITING, but I could not find it available anywhere!! After hours of searching, I got wise,... Read more

Was this review helpful? 0 0

Can't find any on the shelfs. Plenty of Maccioto (can't spell) but do not like it. Have u stopped making the latte. It was almost as good as a fresh Starbucks. I bragged about this product to co workers and friends. Even bought it for them. We enjoyed a cup everyday at work. And we're very disappointed when I was not able to find it anywhere. I am retired now and have more time (but less money of course) to try to find it but with no luck. It... Read more

Was this review helpful? 0 0

I called Gevalia, spoke to a customer service rep in Fla, about a hole in the lid of a few Cappuccino kcups. I was told that she couldn't do anything because i purchased them from Amazon n contact them. I never heard of such a thing. She wouldn,t give me the telephone number of the corporate office. She also said she had no idea where they were working from. i have dealt with another company on a different issue and they were very professional... Read more

Was this review helpful? 0 0

Purchased a box of your 16 K-Cups about 2 weeks ago. When I started to use them the coffee was not coming thru, so hardly any in cup. Tried again and same thing happened. I know its not my Keurig coffee pot because other k-cups work just fine. I also have a box of your decafe k cups and they work fine. As a 15 year barista, I opened a k-cup and I think the coffee has been ground to fine in these, therefore water does not flow thru.Knowing the... Read more

Was this review helpful? 0 0

I used to love Gevalia and did not mind the fact that I was paying about $15 per pound or more as it was excellent coffee. They used to have some really good specials a few times a year and I would stock up then. The really good thing was you could change your delivery day any time [even if you had already not taken an order in 26 weeks]. Then about 3 years ago they were purchased by another company that in my opinion has ruined them. I read... Read more

Was this review helpful? 0 1

Several years ago before Thanksgiving I ordered a gift of coffee for my mom. I did this so it would be delivered before Christmas. Thanksgiving came and went, so I contacted Gevalia and they told me that the coffee was shipped. A week later, still no coffee, so I tried to contact Gevalia again. I could not reach anyone and when I did, they at first told me it shipped, but they could not tell me what shipping company they used even after I... Read more

Was this review helpful? 0 0

I some how managed to loose the coffee filter holder and needed a new one. I did not see a way to order a new one on the Gevalia web site, so I decided to phone their customer service number. After a while on hold, I put it on speaker phone and went about my business. At 75 minutes on hold I write this complaint. Now I will hang up as I have calls to make. They are "playing with us". There can really be no customer service at Gevalia. Any... Read more

Was this review helpful? 0 0

Well, it's finally happened, Gevalia. After 25 years, we are parting company. Why? Because you've been untrue to me...twice. You've been both unfaithful and ungrateful. First, you told me out of the blue that you were going to discontinue my coffee (Traditional whole bean). No explanation. Just gone. Then, a few weeks later, you changed your mind. My coffee was back with no word of explanation. Now my coffee is "on backorder"...again. Gevalia... Read more

Was this review helpful? 3 0

We have been receiving Gevalia coffee for almost 20 years. We never had a problem with orders until Gevalia started selling in grocery stores. And now the coffee we enjoy is always on a back order! How can this be? I would not recommend Gevalia to anyone at this point. They have great coffee but it is just not worth the wait anymore. Gevalia has lost a loyal customer today. As soon as I post this I will be going to Gevalia to cancel my account.... Read more

Was this review helpful? 2 0

I have been a loyal Gevalia customer for many, many years. For the past 4 months - every autoship order has been backordered. I couldn't even get coffee in November or December. In March - my orders are still undeliverable. I was told that the reason for this was that they changed packaging. So - this company has no plan in place so that they don't screw over their most loyal customers for over 4 months while they change their packaging? ... Read more

Was this review helpful? 1 1
Did not find what you were looking for?
You are reading about Gevalia.
Filing a new complaint about