Anonymous
map-marker Newark, New Jersey

Arrogance and incompetence at Gevalia

I recently gave four orders to Gevalia, amounting to several hundred dollars. When the first box, with a two-person coffee maker, arrived, it did not include the 10-percent discount and free shipping. I was overcharged by $18.95. I called Gevalia, which is outsourced to Manila in the Philippines, and was told "too bad." Beware! When you order online, you are not informed of total costs. You have three areas of TBDs when you are told to hit enter for the final sale. The arrogant crew in Manila really stinks. When I called after five days, I was told that my other orders would not be shipped for a month. The coffee just is not that good, either. I canceled all my orders, all because the company refused to refund $18.95.
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3 comments
Guest

the coffee is great and you get a great coffeemaker for free...stop *** you cheap *** ***

Guest

I placed an order with Gevalia for a birthday present for a friend. I was told that regular delivery was 7-10 days, so I paid for express delivery.

When I never heard from my friend to say he received the package, I called Gevalia and was told that the package went out regular mail. I was annoyed that my friend would not receive his gift on time, but figured I would just tell him he would be getting something a few days late. I get home from work that same day, and the Gevalia box is on MY porch. Regular receipt and no note that I requested be enclosed to my friend.

I called customer service to complain and got the standard "sorry for the inconvenience" line.

Now I have to drive 1/2 hour to get the gift to my friend & I was still charged extra for shipping. This is the 1st and last time I will be ordering from Gevalia.

Guest

:( :( I placed an order with Gevalia before Thanksgiving. We are now on the edge of a New Year, and still I have no order.

I have had to hunt them down to find out information regarding the order. They have my email, they took my money.. Still I have no order. I received an email on informing me that my order shipped out 12/21/09.

I contacted Gevalia on 12/31/09 and a rep told me it shipped out on 12/15/09...

The rep could not give me a tracking number, nor could she tell me how my order is being shipped this is insane... I have just emailed them for the 4th time.

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Anonymous
map-marker Denver, Colorado

Too much coffee

Regarding account # GR709035****, John Fedak, 12270 Harrison Place, Thornton, CO 80241-Please do not send any more coffee to me as I still have 2 half pound packages and recieved another 4 packages that I requested not be sent. Any future orders recieved will be returned unless I myself requested them. This is stupid that I have to write one hundred words to say what I want to say, the initial 53 words I designated were more than enopught to say what I wanted to say. I will add a few to hot the minimum requirement to get the one hundred words! Thank you!!!
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Loss:
$42
Anonymous
map-marker Washington, District Of Columbia

Sent wrong order and then charged for it

I have been a customer off and on for years. I discontinued my membership in June of 2009. I notified them via letter. I received a shipment in August 2009. I returned it unopened "Return to Sender". In late September I received a statement saying I owed them $5.95. I called them to inquire as to how I could owe them anything. I was routed to Manila, Phillipines first of all and had a difficult time understanding the person. Secondly, they were adament that I should pay the shipping to return a shipment which they had shipped in error. I finally spoke to a supervisor who, after some argument, finally agreed to write the $5.95 off but stated their policy now is to charge their customers the shipping charge EVEN WHEN IT IS A MISTAKE ON THE PART OF GEVALIA. I will never again be a customer.
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1 comment
Guest

We were conidering subscribing to Gevalia. Reading the negative comments about dealing with company representatives in the Phillipines speaking heavily accented English is a great concern.

Also, the fact that the company nickel and dimes its customers does not indicate good business practice. No thanks Gavalia!

Acen Rsw
map-marker Knoxville, Tennessee

No coffee, No coffee maker

I ordered the Free coffee maker and 4 pounds of coffee over 6 weeks ago and as of today I have heard nothing, seen nothing or tasted any coffee. So you can CANCEL my order and I will drink my STARBUCKS!!!!!!!!!!!!!!!!
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2 comments
Guest

Hey Look Out When Ordering Anything From Them There A Catch Somewere.Been There Done That.No More Free $10 Dollar Coffee Maker For Me. And The Coffee Is So Fine It Must Be Coffee Dust.

Guest

I am glad I read this because I was seriously thinking about ordering. Though the coffee maker is really $119.99?

wow.

What a giveaway.

but, I would just order to get the coffee maker I don't drink coffee. I was going to gift it to somebody else who loves coffee.

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Ironwulf
map-marker Lincoln, Nebraska

The great Gevalia caper

The Gevalia consumer hot line is: 800-438-****. You will get a real person. You can schedule what you want, when you want it. Yes, it is expensive coffee, but in my opinion, it has the best consistent taste I have found. I appreciate that this product is available in so many varieties and I have found no other coffee product of this quality that offers so much variety. I realize that none of this information will be of interest to the whiners. You guys are just here to be poor little victims. No, I don't work for Gevalia !
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1 comment
Guest

You Must work for them good coffee but i am not buying it seen some of the coffee over at a friend house and it like powder great gevalia caper scam oopps caper. :cry

Hogan Vsp
map-marker Buffalo, New York

You didn't do anything wrong

I just don't want anymore coffee sent to me I have enough for now. Don't drink as much now that I am ill. So please don't send anymore for the time being. Thank You,TIMOTHY C. NATELLO, 5126 ELECTRIC AVE.,HAMBURG,NEW YORK,14075, ACCOUNT:#GO141506****, I am returning my last shipment because I have enough to last me for quite a while. I like your product alot but can"t use as much anymore. I am the only one that is a coffee drinker in this house. When I use up what I have I will contact you for more when time comes.
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1 comment
Guest

I am trying to send two boxes of Gevalia coffee back to you. I have way too much but the postman won't pick them up.

I have not opened them and I will try to send them back at the post office today.

I have enough coffee to last me until Thanksgiving or Christmas.

My acct. # is: GV188523****

Anonymous
map-marker Germantown, Maryland

Gevila still sends coffee

I cancelled my membership two months ago and they still send coffee.They still debit my account and I am going to have to change my bank account to stop this.I do not want their coffee. I have more than paid for the coffeemaker they sent ,which is of poor quality. When they send coffee it is that nasty flavored stuff I did not order. I would recommend that anyone thinking about joining their club think twice before joining once you get suckered in they can do whatever they want.I am notifying the BBB and attorney general office.
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2 comments
Guest

Please let me know what happened to my order of about 4 weeks ago.

Betty

arnoldphillipssr1@***.com

Guest

I was thinking about ordering just to get the coffee maker which I looked at in the pictures and it looks pretty. Though another $15 dollar coffee maker can do the same, but they are not a good looking as this one so I really wanted it, but I thought to check about how hard it is to cancel and then I thought maybe I could not cancel and keep ordering till I decide I paid for the coffee maker which is what you did pretty much, but...

it is really bad that they still send you coffee and charging your card. I wont order for that reason.

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Resolved
Hud.A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Evansville, Indiana

Resolved: GEVALIA KAFFE

FREE COFFEEMAKER Has Anyone Ever offered you a freecoffeemaker We're About to Yes we'd like to give you this Extraordinay Stainless Steel 12 Cup. Programmable Coffeemaker. Free Just For Trying Our Fine European coffee.A Trial Delivery of two half pound package of GEVALIA KAFFE is Your For Only $ 10. Right Thay Dont Tell You That It Going Cost You $29.50 Postage and Handing + $10 For The Coffee Maker .This Is False Advertising .Ok Peter Elving Get It Right $10 Dollars Ok I Dont Get It Just $10 Dollars Becarful About This Offer It Not A Free Coffee Maker It's A $99 Dollar Coffee Maker It Your To Keep For Free. Simply Browse Through And Pick The To Coffee You'd Like The Most .Your To Keep With On Further Obligation. Right Free .Now Thay Say I Have To Pay Them $29.50 For Coffee That I Sent Back . What A Rip Off. No More Of You Coffee For Me. I Tryed To Call This NORTH SHORE AGENCY,INC .Well Dont Even Try They Dont Have A Real Person It A Answering Machine.As For Gevalia Kaffe OooKk I Get It This Is How You Make Money Sending False Advertising In The Mail With This Wonderful Coffee Maker.Offer.
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Loss:
$29
15 comments
Guest

WOW Their Are People Out That Got Rip Off No I Never Got My Money Back From This Companty,

PEACE MAKE LOVE NOT WAR :grin

Guest

Gevalia coffee is okay. I received two boxes of coffee I ordered to try and didn't like it, and their guarantee says 100% of the money back if you don;t like it!

They wouldn;t give me money back, they only sent two free replacement boxes of two different types of coffee that I requested.

After repeated attempts to get my money back, I settled for the two free replacements since I paid for the other boxes. But I will be cancelling my Gevalia membership!

Guest
reply icon Replying to comment of Guest-354083

Rip GEVALIA Coffee

Hud.A

Dear Foreverladycat You Could Have Log On To Your Account So You Could See These Post But Then Again You Dont Have One I Think Your A Scared Of What I Will Post Or Are Your Scared You Might Get Sued And Have The Police Dog To Chase You. You Realy Can Not Spell U Must Be A Snot Nose Teen Just Passing By .Hair Ball In Her Fine Coffee I love It

Guest

from what i was reading forevercatlady must work for them or she dranking the kitty litter :grin :upset :eek she really can not smell spell :p

Guest

I have been working for Gevalia for many years. It is a great company and customer service sucks. I just call their friendly staff and the money was taken out of my account in a few minutes. Great Quality,Bogus Customer service orders etc. I would not recommend this company !!!!!!!!!!!!!!!!!!!!!!!!!!

PS. someone here complained about the coffeemaker not being free since you have to pay for the coffee. well duhh... of course i cant read.. but nevamind!

duhh...you cant read Foreverladycat!!!!!kill the kitty

Guest

I have been working for Gevalia for many years. It is a great company with awesome coffee and customer service.

A few times my coffee shipment did not arive. I just call their friendly staff and either get a new shipment or my account adjusted in a few minutes.

Great Quality, Great Customer service and ease of Changing orders etc. I would not recommend this company !!!!!!!!!!!!!!!!!!!!!!!!!!

Guest

ddammm sound like forevercatlady got a hair ball in her fine coffee

Guest
reply icon Replying to comment of Guest-85497

RIP

Hud.A

I WOULD NOT RECOMMEND THIS COMPANY I THINK YOU WORK FOR WORK FOR THEM

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Anonymous
map-marker Cleveland, Georgia

No more shipments of coffee

i don't want anymore coffee sent to me please. i will order what i need when i need it thank you. i am pleased with the coffee,but i dont want anymore at this time so cancell my orders as of now henry c. couch account no. gv168144**** the prices have increased so i want need any for a while. will order as i need it thanks .this date is 7-15-2008 as of today dont send anymore coffee. please. i will send the payment owed on the last shipment, but i dont want anymore. thank you please..
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7 comments
Guest

I was treated the same I did not know the coffee had to be returned wwithin 45 days so when it was returned they refused to reimburse me for the purchases so when i asked them to return the coffee they also refused so I just gave them $100.I will be turning the issue over to the attorney generals office for review.

Guest

are yall *** ypu cant cancel on this website you have to call the company *** lol

Guest

DavidWHunter@***.com Acct.GV168913**** effective date 11-22-11 ****hrs. Do not process any future shipments as this account is canceled.

Please honor this request as any future shipments cannot be funded. Thank you for your past service and with this request.

Guest

Please discontinue all future deliveries of your coffee. It is very good but I can't afford it any longer.

Also it piles up too fast before I can drink it all. Please take it off my credit card.

My last order No. is GQ621932****

Guest

:( :) :grin ;) 8) :p :roll :eek :upset :zzz :sigh :? :cry :x :(

Guest

I am canceling my account.I like the coffee but cant afford it. My account no. is GV168650****.Thank you very much.

Guest

I understand how you feel. I just clled to cancel my subscription and was offered free shipping forever which made it worth keeping to me so call to cancel and get free shipping :D

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Anonymous
map-marker Danbury, Connecticut

Spam

I have received 5 to 10 spam emails since I canceled my membership with Gevalia. I was a faithful customer for years! I will never order anything from them again. I set up an email address for each internet vendor to see where the junk was coming from. No doubts! Their website became impossible to navigate if I wanted to "sign-in" or "manage" my account. The first time I called to ask about the status of my next shipment I reached a snotty female who informed me that I couldn't sign-in because I didn't do something right. The second call netted me a cancellation and an explanation that the web site was having problems. Every day it's more spam!!!!
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2 comments
Guest

I never order from them nor will I.

They have been spamming for a year.I can't get off their email list and they will not call me. They are HARRASSING. I hope they go out Business.

Guest

they got you to spam spam i dont deal with them any more poor service great scam :(

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