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I have been a steady monthly customer for over 22 years. Kraft Foods now owns it. Gevalia changed their website and stoped sending my regular shipments because of a mistake somewhere in the i-cloud. For one month I have tried to speak to a person at either Gevalia or...
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I didn't like
  • Failure to deliver
  • Obvious contempt for their monthly customers of 22 years
  • Telephone customer service and favorite coffee discontinued
#1084681
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When I placed my last order, I inadvertently ordered two items as "auto delivery". That was not my intent. I called and requested that auto delivery for me be cancelled. I was told that would be done. Yesterday I received an e-mail telling me that my auto delivery...
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#1083910
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I've been trying for several days to get through to Customer Service so I can cancel my automatic shipment. I've been on hold for over 40 minutes each time only to be automatically hung up on each time. There's no other number listed to contact them so it looks like...
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Anonymous
robinhurley

Here's what I had to do: Use their website to send them a message (for the 4th time) telling them to cancel my auto shipment effective immediately, and that I was notifying m...

Anonymous
Paul

I have the same problem. I used to log into the website with a username, but they changed that, and the email address that I receive emails from them is different than the old...

2.2
I didn't like
  • You cannot get through to customer service via telephone
#1076384
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Debt Collection Review

Gevalia
#486126
These twits sent me debt collection *** after I cancelled twice. Quite frankly their coffee sucks. Starbucks is 500% better. The collecting agency has not responded to my asking for verification and I might sue for harassment and anything else my lawyer deems applicable. I will be sending them notice next .
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I don't know what is going on with Gevalia, but whatever it is it isn't good. The telephone number 1-800-438-2542 is worthless. After dialing the number and pressing 3 for billing you get a message that they are experiencing a high call volume now and then tells you to...
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Anonymous
Anonymous

I get the same handling problems and frustration. Is it something to do with Kraft Foods taking them over? Anyhow, I've been a long time customer, but am now walking away, as ...

Anonymous
Anonymous

Same experience! Cancelling my 10+ year account.

1.0
I didn't like
  • Telephone customer service and favorite coffee discontinued
  • Customer service now
#1076079
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I've been trying for more than a week to reach customer service by phone as I want to cancel auto delivery. I signed up for it when they offered free shipping; they cancelled the last shipment I was to receive with a notice that they were "out of coffee" (how does that...
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1.4
I liked
  • Product
I didn't like
  • Poor customer service
#1075363
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I had been getting monthly coffee deliveries with no issues from Tassimo. Once it was taken over by Gevalia I had issues every month. Late delivery or no delivery at all even though my card was charged. I spent hours on the phone with customer service who could not...
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1.7
I didn't like
  • Failure to deliver
  • Customer service now
#1074323
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Gavalia has deleted my e-mail address so I am unable to get into my account with them. I have tried to call and after being on hold for 20 minutes the recording says to leave a phone number and they will return my calls. That was two weeks ago. I have written to cancel...
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1.0
I didn't like
  • Customer service now
  • Failure to deliver
#1074182
Reply to reviews
My last coffee order came in April. My payment cleared the bank on May 4th. At the beginning of June I got a nasty-gram saying I hadn't paid. I called on June 6th and talked to a rep who said they had a new billing system, apologized, and said it would be cleared up....
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2.4
#1073785
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I received an invoice from Gevalia stating that my payment was over 40 days past due. I normally pay their invoices the day I receive it. I had paid for this invoice so tried calling customer service but that didn't work. Initially the recorded message suggested I try...
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#1073738
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When I became a customer with Gevalia many years ago, the agreement was that i would have free shipping for auto ship as long as I remained with them Last month i received a letter they were changing their auto ship program on 09-01-2017 so evidently their agreement is...
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3.0
#1072575
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