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Billing Practices
Exchange, Refund and Cancellation Policy

The T47 Tassimo machine by Bosch is not the same quality as the older machines. Received a brand new machine a month ago which was defective right from the start.

Still waiting to receive my refund from Gevalia for this defective machine. I contacted my credit card company after 28 days since my purchase. They will now take care of getting me my refund. Gevalia is slow as molasses in getting people refunds for defective units.

And they don't just exchange units. You have to wait for your refund and then repurchase again. Needless to say, I will never do business with Gevalia directly again even though their coffee is very good.

I have since now ordered another machine from I order hundreds of items from every year and if I have a problem Amazon is very fast to take care of me and issue me a refund. May I suggest you order from Amazon, not Gevalia.

Product or Service Mentioned: Bosch T47 Tassimo Coffee Maker.

Reason of review: Poor customer service.

Monetary Loss: $152.

Preferred solution: Full refund.

I didn't like: Slow as molasses taking care of defective merchandise.

  • Gevalia Refunds Slow As Molasses
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