Product: Gevalia Customer Care Clear all filters (0 of 15 reviews match)
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20 years customer, now, ripped off for coffee, billed for coffee did not order, billed for coffee did not get, call the Better Business Bureau, that is the only thing left to do.No replys to chats, emails, phone calls or letters, nothing, they just don't exist I guess....
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1.0
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Gevalia Customer Care
#1197361
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WOW Your customer service is the worst.Have been trying to reach for months. No call back can't get through on your customer service 800 number. I am now trying to send you a letter at 1201 Elm St 4th floor Dallas, Tx 75279-0000. Will this work WHO KNOWS? What is up...
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Product
Gevalia Customer Care
I liked
  • Like the coffee customer service non existent
  • Coffee
I didn't like
  • Nonexistent customer service
#1142078
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I sent an email to Gevalia On Nov. 10th. They said my card was declined. So, I put a new card in and expected my order to go out. (I have yet to see it) They have not responded to my email. I have made many phone calls this morning, November 15th that didn't even go...
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Anonymous
Judy

Gevalia never replied to my messages or phone calls. The problem is now resolved as I have cancelled my future orders.

2.4
Product
Gevalia Customer Care
I didn't like
  • Not being able to get a response from them
#1131785
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Following is an email I sent to Gevalia customer service cancelling my subscription because of poor responsiveness. Draznin, Anne Sep 16, 13:58 EDT I received three different emails from Gevalia yesterday and today. 1. One notified me that the pay by check accounts had...
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Product
Gevalia Customer Care
I liked
  • Make a good coffee
I didn't like
  • Obvious contempt for their monthly customers of 22 years
#1101930
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I immediately contacted Gevalia via contact form (they have a phone but never answer and no email address) and they never responded. I have issued multiple tickets (contact forms) and they remain open and unresponded to! I keep having to file chargebacks with my...
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Anonymous
Anonymous

In addition, they state you can cancel auto delivery on web site by going to your orders. Only problem is they require me to verify my email before I can view my orders. I get...

1.0
Product
Gevalia Customer Care
I didn't like
  • Not able to reach customer service over past 3 months
#1099873
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Gevalia - Bigger is not better.

After having been a monthly customer for over 22 years, Gevalia must have sold out to Kraft Foods. Well, they obviously have nothing but contempt for the old loyal customers of Gavalia. Try to reach them by telephone, call back per their request. or try to get an answer via e mail. Not even a f**k you. Been trying this for 6 weeks now. Gave up.
Product
Gevalia Customer Care
#1097342
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I have been a Gevalia customer for over 20 years, they've redone their website (that sucks) you can't reach anyone on the phone and I've put in 5 customer help tickets in 30 days with no response. Is no one manning the support/help desk? I've now written them a letter...
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1.0
Product
Gevalia Customer Care
#1092276
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Obviously Gevalia has gotten in bed with Kraft and is getting all of us screwed thereby. I used to be able to easily modify my standing order, etc. but no longer. I get only to the number they never answer. Writing to someone on email got me an email form letter two...
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Product
Gevalia Customer Care
#1086078
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I don't know what is going on with Gevalia, but whatever it is it isn't good. The telephone number 1-800-438-2542 is worthless. After dialing the number and pressing 3 for billing you get a message that they are experiencing a high call volume now and then tells you to...
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Anonymous
Anonymous

I get the same handling problems and frustration. Is it something to do with Kraft Foods taking them over? Anyhow, I've been a long time customer, but am now walking away, as ...

Anonymous
Anonymous

Same experience! Cancelling my 10+ year account.

1.0
Product
Gevalia Customer Care
I didn't like
  • Telephone customer service and favorite coffee discontinued
  • Customer service now
#1076079
Reply to reviews
I've been trying for more than a week to reach customer service by phone as I want to cancel auto delivery.I signed up for it when they offered free shipping; they cancelled the last shipment I was to receive with a notice that they were "out of coffee" (how does that...
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1.4
Product
Gevalia Customer Care
I liked
  • Product
I didn't like
  • Customer service
#1075363
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