Gevalia
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Gevalia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gevalia has 2.0 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the coffee customer service non existent, Make a good coffee, Cappuccino k cups.
Cons: Poor customer service, Customer service now, Not being able to get a response from them.Recent recommendations regarding this business are as follows: "Don’t purchase the Cappuccino Pods without being aware that you won’t get drinkable Cappuccino.", "Avoid this company.", "Calling works better than emails for me", "Don't spend you money on expensive inferior coffee", "NEVER ORDER DIRECTLY FROM GEVALIA UNLESS YOU NEED MORE AGGRAVATION IN YOUR LIFE.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Gevalia has 2.0 star rating based on 31 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Like the coffee customer service non existent, Make a good coffee, Cappuccino k cups.
Cons: Poor customer service, Customer service now, Not being able to get a response from them.Recent recommendations regarding this business are as follows: "Don’t purchase the Cappuccino Pods without being aware that you won’t get drinkable Cappuccino.", "Avoid this company.", "Calling works better than emails for me", "Don't spend you money on expensive inferior coffee", "NEVER ORDER DIRECTLY FROM GEVALIA UNLESS YOU NEED MORE AGGRAVATION IN YOUR LIFE.".
Most users want Gevalia to offer a solution to their issues.
Review authors value the most Location and Allergens Information. Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Gevalia Reviews
"We have really enjoyed Gevalia Signature Blend coffee, until the last few orders. The coffee grounds come pouring out into the brewed coffee,making it full of grounds and muddy."
We started having this issue about two months ago, and even replaced our Keurig, thinking that was the problem. I don't know if the coffee itself is finer...
"You never addressed the issue. Just sent me here."
The complaint is the last 8 cappuccino pods have exploded and have made the cappuccino undrinkable. I had an entire box of 6 purchased from Kroger and 2 pods...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You never addressed the issue. Just sent me here.
The complaint is the last 8 cappuccino pods have exploded and have made the cappuccino undrinkable. I had an entire box of 6 purchased from Kroger and 2 pods purchased in box from Target.
Why is this happening?
I have been purchasing these since first available and never has a problem until recently. My neighbor mentioned the same problem.
The loss of the drinkable cappuccinos amounts to about $22.00. Thats really not the point because what I want is a replacement with pods that work correctly and you to correct the exploding Pods.
I would appreciate hearing shortly how this will be fixed,
Linda Wilson
502-552-****
lindawilson1210@***.com
- Convenience
Preferred solution: Fix the Pod problem. This is a new glitch.
User's recommendation: Don’t purchase the Cappuccino Pods without being aware that you won’t get drinkable Cappuccino.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have gotten several bad K-cups that break on use and no way to contact company
- Great flavor convenient for 1 person cup of cappuccino
- Several cups break ruining the whole cup of cappuccino
Preferred solution: Coupon for replacement of out of pocket costs.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order not filled
- Bad customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Avoid this company.
Cape Elizabeth, Maine
Purchase
User's recommendation: Calling works better than emails for me
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Brooklyn, New York
Good coffee; horrific customer service
User's recommendation: NEVER ORDER DIRECTLY FROM GEVALIA UNLESS YOU NEED MORE AGGRAVATION IN YOUR LIFE.
Port Clinton, Ohio
Gevalia sold out and changed
User's recommendation: Don't spend you money on expensive inferior coffee
Huntsville, Alabama
We have really enjoyed Gevalia Signature Blend coffee, until the last few orders. The coffee grounds come pouring out into the brewed coffee,making it full of grounds and muddy.
In choosing the location, there were only a few options. We order our Gevalia online by the box.
- Delicious flavor
- Thick grounds and muddy coffee in the cup
Preferred solution: Correction of the problem, an explanation of what happened, and communication with me to let me know it has been corrected. We buy boxes of this through Amazon, but will stop until this is corrected.
User's recommendation: I hope this issue can be corrected, because the coffee is usually delicious.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Denver, Colorado
Dissatisfied with my last Gevalia order of six boxes of Caramel Macchiato pods
Wentzville, Missouri
Some product missing in box I bought
User's recommendation: Don't waste your time nothing will ever be done
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sarasota, Florida
20oz bag over 6oz short
Preferred solution: Full refund
Los Angeles, California
Information on ordering you have a phone number listed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Largo, Florida
Some product missing in box I bought
- You cannot get through to customer service via telephone
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cullman, Alabama
Change of address
User's recommendation: Great kaffe. I would recommend to everyone.
Beverages Expert Talks
Coffee Subscriptions Are Not New
A founder and CEO of Amora Coffee, Jim Fosina, talks about the true value of quality coffee and tea and how coffee subscriptions can bring an enjoyable experience to coffee lovers.
Jim Fosina is a Founder and CEO of Amora Coffee which offers a subscription-based delivery of quality coffee and tea.
Destin, Florida
Haven't received my autoship
- Like the coffee customer service non existent
- Make a good coffee
- Nonexistent customer service
- Not being able to get a response from them
- Poor customer service
Preferred solution: Deliver product or service ordered
Santa Cruz, California
Skepticism of other reviews
Inept customer service
- Customer service
- Inventory
Preferred solution: Full refund
User's recommendation: Avoid placing orders through Gevalia website.
About
, , , ,
Gevalia was founded over 140 years ago. At the present time the company is headquartered in Dover, DE. Today it is a chain of cafes, where over 13 varieties of tea and 30 varieties of coffee are offered. Gevalia Kaffe provides its clients with a catalog which includes delectable treats, entertaining accessories, as well as house wares. On the catalog a person can choose from different origins, blends, or roasts of coffee. The catalogue is updated seasonally. Gevalia is available in the United States through its official web site or telephone. Each pack of coffee is vacuum-sealed shortly after roasting. Gevalia provides express delivery service.
Gevalia is ranked 111 out of 717 in Beverages category
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