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I called Gevalia, spoke to a customer service rep in Fla, about a hole in the lid of a few Cappuccino kcups. I was told that she couldn't do anything because i purchased them from Amazon n contact them. I never heard of such a thing. She wouldn,t give me the telephone...
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#777180
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Purchased a box of your 16 K-Cups about 2 weeks ago. When I started to use them the coffee was not coming thru, so hardly any in cup. Tried again and same thing happened. I know its not my Keurig coffee pot because other k-cups work just fine. I also have a box of your...
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#766610
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I used to love Gevalia and did not mind the fact that I was paying about $15 per pound or more as it was excellent coffee. They used to have some really good specials a few times a year and I would stock up then. The really good thing was you could change your delivery...
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Anonymous
Anonymous

I too am about to quit their auto ship. The good coffees are gone. Their buyers have failed the long time customers that enjoyed the true robust coffees. Twice now, they back ...

2.0
I liked
  • Creme brulee and cafe vinter
I didn't like
  • Favorite blends being discontinued
#690302
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Several years ago before Thanksgiving I ordered a gift of coffee for my mom. I did this so it would be delivered before Christmas. Thanksgiving came and went, so I contacted Gevalia and they told me that the coffee was shipped. A week later, still no coffee, so I tried...
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2.0
Imperial, California
I liked
  • Make a good coffee
I didn't like
  • Poor customer service
#688924
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I some how managed to loose the coffee filter holder and needed a new one. I did not see a way to order a new one on the Gevalia web site, so I decided to phone their customer service number. After a while on hold, I put it on speaker phone and went about my...
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#665074
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Well, it's finally happened, Gevalia. After 25 years, we are parting company. Why? Because you've been untrue to me...twice. You've been both unfaithful and ungrateful. First, you told me out of the blue that you were going to discontinue my coffee (Traditional whole...
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Anonymous
Anonymous

oh well to be truthful we have been faking our way along with you for years you are just, shall we say ;not all that good of a lay.

Anonymous
Kitten68

This is not true, they never made plans to discontinue the Traditional Roast its one of their most popular coffees, if anything they may have informed you that the item was ba...

#611170
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We have been receiving Gevalia coffee for almost 20 years. We never had a problem with orders until Gevalia started selling in grocery stores. And now the coffee we enjoy is always on a back order! How can this be? I would not recommend Gevalia to anyone at this point....
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I didn't like
  • Failure to deliver
#608248
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I have been a loyal Gevalia customer for many, many years. For the past 4 months - every autoship order has been backordered. I couldn't even get coffee in November or December. In March - my orders are still undeliverable. I was told that the reason for this was...
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1.0
I didn't like
  • Poor customer service
  • Failure to deliver
#602448
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I bought the 9 pack Gevalia Cappuccino at Walmart for my Keurig. This comes with 9 packets of cappuccino froth and 9 cappuccino k cups. Well guess what, I got 8 froth packets. At about $1 a pop this is important. Bottom line there is NO WAY TO CONTACT THEM when you...
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1.0
I liked
  • Cappuccino k cups
I didn't like
  • Cant contact if grocery problem
#591803
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I have twice purchased the Gevalia Kcups. When they are put in my Keurig they run all over with coffee grounds. The cup does fill but, the grounds are in the cup and all ove the place. I had trouble with the first box and I thought that I would try them again and the...
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#506204
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