filters
state:
Show
city:
Show
product:
Show
I've been trying for more than a week to reach customer service by phone as I want to cancel auto delivery. I signed up for it when they offered free shipping; they cancelled the last shipment I was to receive with a notice that they were "out of coffee" (how does that...
Read more
1.4
I liked
  • Product
I didn't like
  • Customer service
#1075363
Reply to reviews

I had been getting monthly coffee deliveries with no issues from Tassimo. Once it was taken over by Gevalia I had issues every month. Late delivery or no delivery at all even though my card was charged. I spent hours on the phone with customer service who could not...
Read more
1.7
I didn't like
  • Failure to deliver
  • Customer service now
#1074323
Reply to reviews
Gavalia has deleted my e-mail address so I am unable to get into my account with them. I have tried to call and after being on hold for 20 minutes the recording says to leave a phone number and they will return my calls. That was two weeks ago. I have written to cancel...
Read more
1.0
I didn't like
  • Failure to deliver
  • Customer service now
#1074182
Reply to reviews
My last coffee order came in April. My payment cleared the bank on May 4th. At the beginning of June I got a nasty-gram saying I hadn't paid. I called on June 6th and talked to a rep who said they had a new billing system, apologized, and said it would be cleared up....
Read more
2.4
#1073785
Reply to reviews
I received an invoice from Gevalia stating that my payment was over 40 days past due. I normally pay their invoices the day I receive it. I had paid for this invoice so tried calling customer service but that didn't work. Initially the recorded message suggested I try...
Read more
#1073738
Reply to reviews
When I became a customer with Gevalia many years ago, the agreement was that i would have free shipping for auto ship as long as I remained with them Last month i received a letter they were changing their auto ship program on 09-01-2017 so evidently their agreement is...
Read more
3.0
#1072575
Reply to reviews

I buy the 84 count Gevalia colombian cups from Sams and the last 2 boxes I received I had problems with. Every single cup was poofed out and when I used them in my Keurig they stopped up the needle, every single time! My Keurig said that pressure was building up and...
Read more
#1072458
Reply to reviews
Show

Gevalia - Pissed about my deliveries

I've been a loyal customer of Gevalia for almost 30 years now. I have no coffee I've been on home delivery for almost 30 years now. Now all of a sudden they've gone retail the home delivery customers just get left out in the cold. I would very much like to know when I might possibly receive another delivery
3.9
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1072184
Reply to reviews
Show

Gevalia - No live Customer Service available

It took three calls just to be placed on hold for over 40 minutes just to be disconnected. Called again and put myself on the call back line just to be called back by their automated system and told to contact them on line. Whenever I called no live Customer Service was ever available.
#1067612
Reply to reviews
OK, here's my long, sad story: We moved about a year ago (2016) did the change of address thing with the post office and Gevalia. So, all done, right? Not by a long shot. We never received our shipments of coffee at our new address. But, we received bills for coffee...
Read more
h.kitchener
h.kitchener

You should never pay to have something go away if you know you don't owe the money. As for harming your credit score, I doubt it, as Gevalia shouldn't have your SSN, etc. but ...

1.0
I didn't like
  • Lousy customer service
#1014003
Reply to reviews